Management Network
The Management Network
In continuation of my earlier discuss on communication problems and issues in Nigeria, I conclude this discussion by looking at the side of the network that deals directly with the customer .
This side of the network deals directly with customer management or subscriber management.
These days a lot of self service portals have been introduced in many mobile networks worldwide. These portals deals with mostly issues of bill query, SIM replacement, prepaid management like recharge matters through scratch card or some e-payment systems. It also include self subscription modules where a subscribe can subscribe to a service via a web interface.
But for few networks, most of these self service portals are either non functional or out rightly deficient at best. Most are actually non functional web sites with very little to offer.
In one of the big three networks, at the latter part of this year, it was impossible to recharge your phone for close to two weeks running, no explanation was offered and no compensation was paid for the excruciating pains that subscriber suffered
Generally speaking inability to recharge can be traceable to overloaded intelligent network that has been under dimensioned to maximize profit.
The IN as it is popularly called is subdivided but let us look at its two sub division namely (a) The interface processor that connects the IN to other network entities via signaling links or in some cases via a common computer network link called TCP/IP quite like your network connections in the office. This is commonly called the SCP, an acronym for Service Control Point.
(b) The database unit, which stores a number of parameters like billing information as it relates to where you are calling from. Your current balance and what duration of calls you are allowed to make etc. In telecoms palance, we call this the SDP.
So congestion, which can result in denial of service can occur in either the interface processor that handles the signaling or the database computers which are improperly dimensioned. All in all these denial of services are easily traceable to poor planning and under dimensioning of systems just with the aim of exploiting the hungry subscribers.
NCC need to buckle up to its responsibility of regulation so that a guaranteed quality of service is giving to Nigerians. This cannot be left to the market forces alone to determine it is not done. Regulatory responsibilities have not been pursued as it ought to, beyond the sale of frequencies in Nigeria. While the organization has done well in its transparent sale of spectrum, it has done little to make sure that the Nigerian subscriber is not unduly exploited. After eight years of service, it is time to wake up beyond the sale of spectrum and move on to efficient service delivery to the Nigerian populace. NCC can do this if it will employ knowledgeable and experienced professionals to handle this. The time is now or there will be no end to this problems and flimsy excuses, I am afraid it is again becoming the so called Nigerian factor where nothing works, as if we as a people have accepted mediocrity as a way of life.
This series is concluded. Next we will be looking at Issues on the lost NICOMSAT 1 and the cacophony of uninformed voices in the issue.
Looking for a reputable Logistics company in Nigeria's browling telco industry, visit http://www.modecash.com/
Telco jobs are available here also http://www.jobserve.com and you can get upto date news at
http://www.cellular-news.com
In continuation of my earlier discuss on communication problems and issues in Nigeria, I conclude this discussion by looking at the side of the network that deals directly with the customer .
This side of the network deals directly with customer management or subscriber management.
These days a lot of self service portals have been introduced in many mobile networks worldwide. These portals deals with mostly issues of bill query, SIM replacement, prepaid management like recharge matters through scratch card or some e-payment systems. It also include self subscription modules where a subscribe can subscribe to a service via a web interface.
But for few networks, most of these self service portals are either non functional or out rightly deficient at best. Most are actually non functional web sites with very little to offer.
In one of the big three networks, at the latter part of this year, it was impossible to recharge your phone for close to two weeks running, no explanation was offered and no compensation was paid for the excruciating pains that subscriber suffered
Generally speaking inability to recharge can be traceable to overloaded intelligent network that has been under dimensioned to maximize profit.
The IN as it is popularly called is subdivided but let us look at its two sub division namely (a) The interface processor that connects the IN to other network entities via signaling links or in some cases via a common computer network link called TCP/IP quite like your network connections in the office. This is commonly called the SCP, an acronym for Service Control Point.
(b) The database unit, which stores a number of parameters like billing information as it relates to where you are calling from. Your current balance and what duration of calls you are allowed to make etc. In telecoms palance, we call this the SDP.
So congestion, which can result in denial of service can occur in either the interface processor that handles the signaling or the database computers which are improperly dimensioned. All in all these denial of services are easily traceable to poor planning and under dimensioning of systems just with the aim of exploiting the hungry subscribers.
NCC need to buckle up to its responsibility of regulation so that a guaranteed quality of service is giving to Nigerians. This cannot be left to the market forces alone to determine it is not done. Regulatory responsibilities have not been pursued as it ought to, beyond the sale of frequencies in Nigeria. While the organization has done well in its transparent sale of spectrum, it has done little to make sure that the Nigerian subscriber is not unduly exploited. After eight years of service, it is time to wake up beyond the sale of spectrum and move on to efficient service delivery to the Nigerian populace. NCC can do this if it will employ knowledgeable and experienced professionals to handle this. The time is now or there will be no end to this problems and flimsy excuses, I am afraid it is again becoming the so called Nigerian factor where nothing works, as if we as a people have accepted mediocrity as a way of life.
This series is concluded. Next we will be looking at Issues on the lost NICOMSAT 1 and the cacophony of uninformed voices in the issue.
Looking for a reputable Logistics company in Nigeria's browling telco industry, visit http://www.modecash.com/
Telco jobs are available here also http://www.jobserve.com and you can get upto date news at
http://www.cellular-news.com
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